11.11 shopping sale have only 3 hours left, take the chance to enjoy the lowest price now! Online shopping is so convenient and fast for us to buy things, we have more choice to choose and comprise. At the same time, online shopping always have some cons, because we can't see the real products online and can't feel it. To make sure you can know about our UNice human virgin hair, we conclude all the frequently asked questions about UNice hair to helps you know more.
1. Dry/Split Ends:
--Dry Ends—our hair is high temperature steam processed texture, hair after high temperature steam processed will be a little dry. Please follow our hair care instruction, we have recommend shampoo & conditioner. Those Brand proof to be work well on our hair and do great moisture treatment!
--Split Ends—as we all know for virgin hair grow from human scalp, the longer hair the lesser nutrition will reach to ends. Our sourcing department will pick out the badly damaged ends raw hair, but few splits ends CAN'T be avoided, especially when hair is longer than 18'', please understand. ONLY DYED & ACID BATH hair has no split ends at all! If u are picky for split ends, we do not recommend u to purchase 100% chemical free virgin hair.
2. Hair Color:
Hair is non-dyed and collected from donator directly. Each bundle color varies a little. It arranges from black #1, dark brown #1b to Middle brown #2. Please leave us order note for color requirements, we will pick hair for u before shipment.
For real virgin hair, the color shade from the top to ends which is normal, as we all know the longer hair the lesser nutrition will reach to ends, usually virgin hair ends will be lighter than top and middle. For example, the top and the middle are black shade to ends 1b or even lighter at last 2~4 inches that's also split ends area.
3.Shedding & Tangle:
New hair will have few strands initial shedding which is normal. Excessive shedding & tangle may come from:
a. poor weft construction
b. weft cutting
c. dry hair
For poor weft construction issue, please contact us and send pictures immediately, we will help u do refund or exchange based on our refund policy. We are STRONGLY RECOMMEND customer SEAL WEFT & CUTTING AREA. Don't cut the weft only if u feel it's necessary. Our hair is cuticle intact donator's hair, usually not tangle. But dryness will lead to tangle and shedding, please follow our hair care instruction and use our recommended shampoo & conditioner to co-wash it at least once a week! Sulfate/alcohol involved products will leads to dry and frizzy, please notice that in advance!
4. Corn Chip Smell:
As we mentioned previously our hair is 100% chemical free, we promise no corn-chip chemical smell. We do not only care about beauty but also our customer's health! But we do wash the hair when we produce it, it's may have local shampoo smell on it, anyway, it will lift your shampoo and conditioner smell shortly after co-wash.
5. Gray Hair:
Virgin non dyed hair have few strands gray hair inside, we usually pick the gay hair out on production, but we DO NOT guarantee 100% no gray hair, please understand, and pick the few strand out yourself. Thank you!
We do have nits/eggs quality control. The raw hair with nits and eggs are picked out before we put into production. So 99.5% products are no nits and eggs, if there is one bundle we are not able to pick out, we do accept refunding or replacement.
7. Length Remark:
Wavy and curly hair will look much shorter compared with straight. You should measure the length of hair when it is STRAIGHTLY stretched!
We also DO NOT RECOMMEND you to purchase longer length virgin hair, such as 28'', 30''even though we have these options. Don't ever try it before you understand how high maintenance it will take.
For ur order longer than 28", we strongly recommend u SEAL THE WEFT. Longer hair is kind of high maintenance because the longer hair the lesser nutrition will reach to the ends. To avoid dry and tangle please follow our hair care instruction carefully and use our recommended shampoo and conditioner to co-wash the hair weekly.
Our hair is 100g(+/-5g) per bundle, as we all know, the longer length the shorter weft it will be for certain weight. 4~5 bundles is recommended for whole head sew in.
If you have any questions, please DM @unicehair on Instagram or email us firstname.lastname@example.org. Hope this can help to your online shopping.